Frequently Asked Questions

Frequently Asked Questions ❓

📦 Orders & Shipping

How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 7–15 business days depending on your location.

Do you ship internationally?
Yes! We ship worldwide. Shipping times may vary by country.

How can I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use this to track your package online.

Will I have to pay customs or import duties?
Depending on your country, customs fees or import duties may apply. These are the responsibility of the buyer and are not included in our prices.

🛍️ Products

What marker pen should I use on the message board?
The light comes with an erasable marker pen included. We recommend using only the included pen or similar whiteboard markers for best results.

Is the USB cable included?
Yes! Every order includes the night light base, acrylic panel, erasable pen, and USB cable.

What power source does it need?
The light is USB-powered (5V, 4W). You can plug it into any USB port, laptop, power bank, or USB wall adapter.

🔄 Returns & Refunds

What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, contact us within 30 days of receiving your order and we'll make it right.

My item arrived damaged — what do I do?
We're so sorry to hear that! Please contact us at lumidesksupport@gmail.com with a photo of the damaged item and your order number, and we'll send a replacement or issue a full refund.

💬 Other Questions

How do I contact customer support?
You can reach us via our Contact Us page. We respond within 1–2 business days.