Contact Us

We'd Love to Hear From You 💬

Have a question about your order, need help with a product, or just want to say hello? We're here for you! Reach out and we'll get back to you as soon as possible.

📧 Email Us

Send us a message at lumidesksupport@gmail.com and we'll respond within 24–48 hours on business days.

⏰ Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (CET)
Saturday – Sunday: Closed

📦 Order Issues

If you have a question about an existing order, please include your order number in your message so we can help you faster.

📬 Returns & Refunds

Not happy with your purchase? No worries — we want you to love what you ordered. Check out our Refund Policy or contact us directly and we'll make it right.

We typically respond within 1–2 business days. Thank you for your patience and for shopping with Excelsior! 🌟